Shipping Policy

Each item in your order is sold by Anliveda Yoga Organics Private Limited (“Anliveda”).

Those items for shipment may be subject to taxes, Customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer on record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import Fees have been calculated, you authorize Anliveda to designate a carrier (“Designated Carrier”) to act as your agent with the relevant Customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.

“Import Fees Deposit” represents an estimate of the Import Fees that will be levied on the items in your order for shipment. By placing your order, you agree to allow Anliveda to collect the Import Fees Deposit for the applicable items in your order. This deposit will be used, on your behalf, to reimburse the Designated Carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.

You further agree that the Designated Carriers may disclose to Anliveda the amount of actual Import Fees levied on the item you have purchased from Anliveda (“Actual Import Fees”). In the event that the Import Fees Deposit exceeds the Actual Import Fees, Anliveda will refund the difference to you.

In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with Customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in the destination  country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Anlivedayoga.com, the recipient is the importer on record and must comply with all laws and regulations of the destination country.

For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business days. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days.

For International orders – All international orders are processed within 1 business day. You can expect delivery of the order within 10-15 business days.

Order deliveries will be made between

10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.

For any complaints with regards to your order please email Customer Care at info@anlivedayoga.com within 7 business days of your date of order or date of delivery, whichever is applicable, for resolution.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers can check this before making any payments.

Bulk Order – The wholesale pricing is highly confidential in nature. You agree to keep the information confidential while requesting access to wholesale pricing. We can restrict your access to our web if we found that you shared this information to third person who is not responsible for making decisions for your company.

Prices & products are based on the availability of the products. You will be notified if there is change in price of the product prior to processing.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and domestic customers who are shipping products to international location to be aware that cross-border shipments are subject to opening and inspection by Customs and/or postal authorities. Anliveda is not responsible for any delay arising due to such inspection.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to Customs and/or postal authorities in order to facilitate Customs clearance and comply with local laws. If the order is a gift, the package is marked “Gift,” but the cost of the item is still stated on the Customs form as Customs authorities require the value of the gift item to be stated directly on the packaging.